Returns & Refunds

Delivery Information (Improved Version)

Delivery Area: United Kingdom mainland

Delivery Time:
We aim to deliver all orders within 1–3 working days. Delivery estimates are provided at checkout.

Delivery Days:
Deliveries are made Monday to Friday, excluding public holidays.
Saturday delivery may be available upon request—please contact us.

Delivery Requirements:

• A full and accurate postcode is required
• A valid phone number is required for delivery updates
• All deliveries must be signed for at the delivery address

Shipping Costs:
Shipping fees are calculated at checkout based on order weight and location.
All charges include VAT at 20% (subject to change).

Important Notes:
While we aim to meet delivery estimates, delays may occur due to factors beyond our control (e.g. courier delays, traffic, weather conditions).

Return & Refund Policy (Optimized for Google + customers)

Return Window:
We offer a 30-day return period from the date you receive your order.

Return Eligibility:
To qualify for a return, items must be:

• Unused and in original condition
• In original packaging with tags
• Accompanied by proof of purchase

How to Start a Return:
To initiate a return, please contact us at:
📧 info@diamondstarpro.com
📞 01487-522-597

If your return is approved, we will provide instructions on how to send your item back.

Return Costs:

• If the item is faulty, damaged, or incorrect, we cover the return shipping cost.
• For all other returns, customers are responsible for return shipping costs.

(This section is critical—Google looks specifically for this clarity.)

Refunds:
Once your return is received and inspected, we will notify you of the approval.
If approved, refunds will be issued to your original payment method.

Damaged or Incorrect Items:
Please inspect your order upon arrival and contact us immediately if there is an issue so we can resolve it quickly.